A use case describes a high level business activity with a focus on the interactions of a user and a (computer) system to support the tasks required to complete the activity (i.e. to achieve a business goal). Use cases can be applicable to many companies (e.g. project management) or they can be specific to a particular organization (i.e. supporting an activity only found in this company). The use case is characterized by a high level of abstraction and is technology agnostic(Schubert & Glitsch, 2015).
All Use Cases are accessible by the following links:
- Customer communication (7)
- Enterprise communication (32)
- Human resource management (3)
- Idea and innovation management (8)
- Internal communications (11)
- Knowledge management (56)
- Project organization (19)
- Quality management (1)
- Quote compilation (3)
- Risk management (1)
- Sales opportunity handling (9)
- Software development (2)
- Team organization (20)
- Trade show organization (1)
- Training courses (1)
- Workshop organization (2)
(The number in brackets represents the absolute quantity of each use case in the investigated resources.)
References
Schubert, P. & Glitsch, J.H., 2015. Adding Structure to Enterprise Collaboration Systems: Identification of Use Cases and Collaboration Scenarios. Procedia Computer Science, 64, pp.161–169.